Delivery Details

Our price for standard delivery: £2.99

All items are sent using Royal Mail Signed for 1st class and you will be given an email once we despatch.

Please Note: commissioned items may take up to 2 weeks for delivery.

  

How quickly will my order arrive?

We aim to deliver as soon as possible and all our orders are despatched using the Royal Mail Signed for 1st class service. Most orders will arrive within 72 hours of the order being placed, it may take long if the order has an item that is out of stock.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend if I have to make the item/s you have ordered.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

 

 

What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Saturday.

 

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 07954998609 or email us at ellesglass@hotmail.com.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

 

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 07954998609 or by emailing ellesglass@hotmail.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.

Please do not return any orders to us without contacting us first.